last edited – May 2023


Translations of these materials into languages other than Portuguese are intended solely as a convenience to the non-Portuguese-reading public. Any discrepancies or differences that may arise in translations of the official Portuguese versions of these materials are not binding and have no legal effect for compliance or enforcement purposes.




1.1. The website https://tuga.me, including logos, trademarks, copyrights, and services therein, is owned by TUGA.ME – Agência, Lda, a company headquartered at Urbanização Cerveira, Loja 18, 4920-245 Vila Nova de Cerveira, registered at the Commercial Registry of Vila Nova de Cerveira, with the single registration and corporate entity number 516153765, with a share capital of 50.000,00 euros, RNAVT registration no. 9418, and RNAAT registration no. 34/2021.

1.2. The main economic activity code of TUGA.ME – Agência, Lda is 73110-R3 – Advertising agencies. The secondary ones are: 79110-R3; 79120-R3; 62010-R3; 47910-R3; 58190-R3; 58290-R3; 62020-R3; 63120-R3; 70220-R3; 74100-R3; 74200-R3; 79900-R3; 82300-R3; 93293-R3.

1.3. The present Terms of Use are intended to establish the terms and conditions governing access to information and content available on the website https://tuga.me and making reservations and payments to end-users, hereinafter referred to as “USER(S)”.

1.4. TUGA.ME – Agency, Lda reserves the right, without prior notice and with full discretion, to insert, modify, and remove any information in these Terms of Use. The user is responsible for reviewing the content of the Terms of Use whenever consulting or booking travels through the website https://tuga.me. The use of the website https://tuga.me, after any modifications introduced by TUGA.ME – Agency, Lda, will be considered as tacit acceptance of the same.



2.1. TUGA.ME – Agency, Lda and the users of the page https://tuga.me agree that the access to it, the viewing, use, or contracting from it are governed by these Terms of Use.

2.2. For the use of this portal, the USERS expressly accept full and unreserved adherence to each and every one of the Terms of Use of the website in the version published and in force at the same moment that the USERS access this portal, especially those established about the limitation of liability, as well as those of any supplier of tourism or travel services. Thus, USERS must carefully read the current Terms of Use before using the portal, as they may have been modified since the last time they accessed.

2.3. TUGA.ME – Agency, Lda reserves the right to deny access to the website without prior notice, with access only allowed to those over 18 years of age and legally capable of doing so. Notwithstanding the above, the parties commit to observe all applicable legislation and norms related to the said website and the reservations contracted through it.



3.1. The website https://tuga.me is for the personal and non-commercial use of the user. Any reproduction, transmission, display, publication, distribution, making available to the public, creation of derivative works, modification, adaptation, translation, transfer or sale of any information, products or services obtained through this website and any other form of exploitation, in whole or in part, of the content and materials of the website https://tuga.me, namely text, images, software, audio or video clips, is protected by Portuguese and international copyright law and is entirely prohibited without prior written authorization from TUGA.ME – Agency, Lda.

3.2. The use, acquisition or storage of the contents, materials, functions, and information made available on the website https://tuga.me, can only be done by the means provided on it. Specifically, without the prior written consent of TUGA.ME – Agency, Lda, partial removal of text and/or images and reproduction in another context, or the total reproduction of the website https://tuga.me on another site are prohibited.

3.3. The USERS recognize and agree that the elements and intellectual property rights (including without any limitation copyright, patent, product or service trademarks, and industrial secrets) related to the web page of https://tuga.me and that the USERS receive or to which they access, are the exclusive property of TUGA.ME – Agency, Lda or its suppliers.



4.1. The contents of the page https://tuga.me on the World Wide Web are protected by Copyright © (…). All rights not expressly granted by this are reserved rights. Reproduction, transfer, distribution or storage of part or all of the contents in any form, without prior written permission, is prohibited unless made in accordance with the following terms. TUGA.ME – Agency, Lda allows you to view its pages on your computer or print copies of extracts from these pages exclusively for your personal use and not for redistribution unless TUGA.ME – Agency, Lda allows it in writing. Some documents on our World Wide Web pages may be subject to additional terms indicated in those documents.

4.2. The USERS acknowledge and accept:
▫️That, except as agreed herein, they acquire no additional rights over the content;
▫️That the content, directly or indirectly received or accessed, is the exclusive property of TUGA.ME – Agency, Lda or its suppliers, who will continue to be its sole owners.



5.1. TUGA.ME – Agência, Lda may implement improvements or changes to the information, elements, data, services, and other components of this website or may cancel it at any time without prior notice.

5.2. TUGA.ME – Agência, Lda may also modify these General Conditions at any time, and such modification will be effective as soon as it is posted on the website.

5.3. Consequently, access and subsequent use of the website imply the USERS’ acceptance of the new General Conditions.

5.4. TUGA.ME – Agência, Lda may suspend access to the system subject to this program due to maintenance works, network security reasons, or acts of God without any prior notice.

5.5. This website is for exclusive access by the public so that they can make their reservations. We do not accept reservations made through travel agencies or other individuals acting as intermediaries for individuals or entities unless an agreement has been signed as described on our “work with us” page.



6.1. TUGA.ME – Agência, Lda does not grant any warranties of any kind, express or implied, including, among others, ownership warranties, non-infringement, implied warranties of merchantability or fitness for a particular purpose, regarding the availability, accuracy, reliability, or content of these pages.

6.2. Under no circumstances can TUGA.ME – Agência, Lda be held liable for any damages, including lost profits and consequential damages, that are directly or indirectly related to the use or the inability to use the contents, materials, functions, and information provided through the site https://tuga.me, even if TUGA.ME – Agência, Lda has been informed of the possibility of such damages occurring.

6.3. Included in the liability limitation provided in the preceding point are all damages caused to the User’s computers, arising from the direct or indirect, incidental, or consequential use of the site https://tuga.me and also any damages caused by the dissemination of viruses, trojans, and worms, whatever their origin and mode of transmission.

6.4. All contents, materials, functions, and information provided on the site https://tuga.me or through it are provided as they appear and are disclosed, without any warranty of any kind provided by TUGA.ME – Agência, Lda.

6.5. The site https://tuga.me may contain information, addresses, or materials from other sites not belonging to TUGA.ME – Agência, Lda, for which the authors of those sites will be solely and exclusively responsible. TUGA.ME – Agência, Lda is not responsible for the information, addresses, or materials included in those sites.

6.6. The site https://tuga.me may contain links to third-party websites. Such links are merely informative, and TUGA.ME – Agência, Lda assumes no responsibility for the accuracy, completeness, or legality of the content of these websites, or for any information, opinions, product offers, or services contained therein. TUGA.ME – Agência, Lda declares it has no control, in terms of confidentiality risk, security, and others, over third-party sites.

6.7. The user is responsible, in any case, for the truthfulness of the data provided, reserving the right for TUGA.ME – Agência, Lda to exclude from the registered services any user who has provided false data, without prejudice to other actions that may proceed judicially.

6.8. The User, by sending materials to any of the servers of TUGA.ME – Agência, Lda by email or through TUGA.ME – Agência, Lda’s pages on its site, agrees to the following: ▫️the materials should not contain any element that is illegal or unsuitable for publication; ▫️shall seek and eliminate any viruses or other destructive aspects before submitting any material;

▫️ the materials should not contain any element that is illegal or unsuitable for publication; ▫️shall seek and eliminate any viruses or other destructive aspects before submitting any material;
▫️ owns the material sent or has an unlimited right to provide it;
▫️ TUGA.ME – Agência, Lda may publish these materials without charges and/or incorporate them or any of the concepts described in its products.


7.1. All reservations made on the site https://tuga.me are subject to the general conditions of TUGA.ME – Agência, Lda, prevailing over these the particular conditions inherent to each reservation and notably the following reservation and purchase conditions.

7.2. All reservations made on the site https://tuga.me are under the existing rules for travel and tourism reservations and therefore have deadlines for their payment. For the lowest prices and special offers, this payment should be made immediately.

7.3. The prices shown on the site https://tuga.me are not cumulative with other offers, promotions, protocols.

7.4. After full payment of the reservation, its confirmation, and its good receipt by our services, you will receive the documentation related to your trip electronically, via email, and within a maximum period of 24 hours. You should always ensure that the email you provide us is correct and available. In cases where the documentation refers to services of tour operators, not being thus dependent only on our services, you will receive the documentation either electronically or physically at the address you provide us, within a period not exceeding 7 days before your trip. This period will be informed case by case by our services.

7.5. All services provided on the site https://tuga.me are subject to cancellation and/or alteration rules, which vary depending on the product purchased and are presented at the time of your reservation. The most restrictive airfares and some other products may have cancellation fees up to 100% of the amount paid. After making your reservation, you will be informed of the respective particular conditions. Cancellation rules apply after the issuance of your documentation, or after your reservation confirmation made by a deposit to guarantee the places for your trip.

7.6. Any refunds to which the user is entitled will be processed within a maximum period of 14 working days.



All disputes arising from the interpretation or execution of these Terms of Use shall be governed by Portuguese legislation.



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